Shipping, Returns & Refund Policy

At Amouve, we strive to ensure every customer receives their order in excellent condition. This policy outlines shipping, returns, cancellations and refunds for our kapok mattresses, kapok pillows, organic bedding, luxury bath towels and other home essentials.

Returns Policy

Amouve accepts returns only in the following cases:

  • Manufacturing defects

  • Incorrect product received

We do not offer returns or refunds for reasons other than those listed above.

  • Mattresses are made on order and not eligible for a refund. 

Return Eligibility

To be eligible for a return:

  • Any issue must be reported within 48 hours of receiving the product.

  • The product must be unused, unwashed and in its original condition.

  • Original tags and packaging must be intact.

  • Used or damaged products are not eligible for return.

Once the returned product is received, it will be inspected by our quality control team. Refunds will be processed only after the return has been approved.

Return Collection

For serviceable locations within India, Amouve will arrange return pickup wherever possible.

For locations outside our serviceable return network, customers may be required to ship the product back to us.

Refund Policy

Approved refunds will be processed after successful inspection of the returned product.

Where applicable, the refund amount will be issued after deducting original shipping charges.

Refund timelines may vary depending on your payment provider and banking institution.

Cancellation Policy

Orders may be cancelled before processing, typically within 24 hours of being placed.

Eligible for Full Refund

  • Orders cancelled before processing.

Not Eligible for Cancellation

  • Orders that have already been processed, packed or dispatched.

Once an order has entered production or shipment, it cannot be cancelled.

Delivery & Shipping Policy

For shipments within India, customers are required to provide the OTP shared via email and SMS at the time of delivery.

Couriers typically attempt delivery twice.

If delivery cannot be completed because the customer is unavailable or refuses to provide the OTP, the shipment may be returned to Amouve.

In such cases, a reshipping fee may apply.

Domestic Shipping Rates (India)

Order Value Shipping Fee
₹0 – ₹3,750 ₹99
₹3,751 – ₹5,000 ₹199
₹5,001 – ₹10,000 ₹399
₹10,001 – ₹15,000 ₹499
Above ₹15,000 Free Shipping

International Shipping

Amouve ships internationally to customers across Asia, Europe, the United Kingdom, the United States and other selected destinations.

International shipping rates are calculated automatically at checkout based on:

  • Destination country

  • Product weight

  • Package dimensions

Customers can enter their delivery address during checkout to view available shipping options and costs.

Please note that customs duties, import taxes and local charges may apply depending on the destination country and are the responsibility of the customer unless otherwise stated.

Frequently Asked Questions

Does Amouve ship internationally?

Yes. Amouve ships to multiple countries across Asia, Europe, the United Kingdom and the United States.

Can I return a kapok mattress or kapok pillow?

Returns cannot be made for mattresses, sofas or any customized products. For the rest of the goods, returns are accepted only for manufacturing defects or incorrect products received.

How long do I have to report a problem?

Any issue must be reported within 48 hours of receiving your order.

Do you offer free shipping?

Free shipping is available within India on orders above ₹15,000.

How do I contact Amouve regarding an order?

For order-related assistance, please email care@amouve.com.

Contact Us

For any questions regarding shipping, returns, refunds or international orders, please contact:

Email: care@amouve.com

Phone/Whatsapp: +91 88505 18520

Customer Support Hours:
Monday to Friday
10:00 AM – 6:00 PM IST